Urban Governance and Social Innovation

Urban consumption spaces as living labs

A novel hospitality experience measure toward a futureproof equilibrium


Many cities are facing challenges in finding an equilibrium in the use of urban consumption spaces. Urban consumption spaces comprise different sociospatial relationships, bringing together work, consumption, recreation and habitation in a delimited area within the city. This mixed character is a potential source of creative urban quality, but this quality is not always realized, leading to on the one hand 'overheating' in some urban consumption spaces faced with excessive, imbalanced usage, and on the other ‘undercooling’, with declining visitors and vacant lots. We focus on Amsterdam as our living lab, in our aim to develop a new perspective toward reinstating the sociospatial relationships between local community stakeholders and to restore the equilibrium of Amsterdam city center as an urban consumption space. In doing so, we address the research question How do residents, entrepreneurs and visitors perceive ‘hospitality’ in their lived-in experience of Amsterdam as urban consumption space, and how does this contribute to community connectedness?

Reference Ferguson, J., Wiegerink, K., & Majoor, S. (2020). Urban consumption spaces as living labs: A novel hospitality experience measure toward a futureproof equilibrium. In D. Schuurman (Ed.), Proceedings of the Digital Living Lab Days Conference 2020: Connecting people and technologies towards a citizen-centered digital future (pp. 226-233). Article 22 European Network of Living Labs. https://issuu.com/enoll/docs/proceedings_final
1 January 2020

Publication date

Jan 2020


Karoline Wiegerink


Research database